How can I resolve a "Failed to store PE-Token" error message?
This article provides instructions to troubleshoot a "Failed to store PE-Token" error.

If you encounter a "Failed to store PE-Token" error while enabling the VPN on your Mac , it might be due to the Guardian Firewall being unable to modify the keychain items previously stored in the keychain. 

To resolve this issue please remove the corrupted keychain items:

Option 1: Keychain Access

  1. Open the Keychain Access app

Search for “Keychain Access” in Spotlight (Press the “Command” + “Space” keys simultaneously) or click the magnifying glass at the top right of the display

  1. At the top left corner under “Default Keychains”  click on “login
  2. Click on the search field in the top right, and enter "com.sudosecuritygroup.Guardian"
  3. A max of five items should show that are stored in the Login keychain database, the "account" for the items should be:
    • "pe-token"
    • "subscriber-credential"
    • "kGuardianCredentialsList"
    • "main" and
    • "kGuardianWireGuardConfig" 
  1. Right-click each of the items and select Remove/Delete

Option 2: Terminal Commands

  1. Open Terminal
  1. Run the following commands in the terminal.
  • security delete-generic-password -s "com.sudosecuritygroup.Guardian" -a "pe-token"
  • security delete-generic-password -s "com.sudosecuritygroup.Guardian" -a "subscriber-credential"
  • security delete-generic-password -s "com.sudosecuritygroup.Guardian" -a "main"
  • security delete-generic-password -s "com.sudosecuritygroup.Guardian" -a "kGuardianCredentialsList"
  • security delete-generic-password -s "com.sudosecuritygroup.Guardian" -a"kGuardianWireGuardConfig" 

If you need more information about troubleshooting the “Failed to store PE-Token” error,  please contact our technical support.

Additional related articles:

This article provides instructions to move the Guardian application into the /Applications folder.

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