Help center

faqs
Functionality
Learn about how Guardian Firewall + VPN works and the features available
General Information
General information about Guardian Firewall + VPN
Partners & Platforms
Discover our partnership offerings and platform availability
Pricing
Current pricing available for all subscription offerings in USD
Support
Articles related to common issues with instructions for troubleshooting.
Technical
Articles relating to technical requests and concerns

Frequently used terms

Privacy first by design
Arrow pointing down

We do not log any user sessions while connected to our VPN servers

All traffic sent while connected to our VPN is end-to-end encrypted for privacy

There is no login or account necessary to begin using Guardian Firewall. Therefore, there is no "account" that could be compromised and/or leaked.

+ Alerts
Arrow pointing down

This is where users can see what trackers have been detected or blocked on their device. The alerts are sorted into four types. The number at the top of the Alerts menu demonstrates how many times these types of unwanted connections have been blocked or detected. This is a numerical representation of how often these trackers and other connections are attempting to pull information or data from your device.

+ Firewall
Arrow pointing down

A firewall is software that runs on a network that is designed to block unauthorized access to your personal data or information while still allowing you to use the apps and visit websites normally on your device. There are different types of firewalls regarding how they function but the end goal is the same: Block or prevent unwanted connections from your device as you use your computer, mobile phone or tablet.

+ Host
Arrow pointing down

When a user presses the G Shield to connect, they are connected to one of Guardian's VPN servers which establishes the VPN connection for secure and private internet browsing. The host a user is connected to can be found in the Settings tab of Guardian Firewall app.  

+ Proxy
Arrow pointing down

Proxy or Proxy server, is a computer that acts as an access point between a local network such as your device and a larger-scale network such as the internet. These are used as a security measure.

+ Tracker
Arrow pointing down

A bit of code that is often embedded within the code of an App, website or even email that works to request and retrieve information as you use apps, websites and open emails. They often piggyback off of permissions granted within an app, such as allowing a weather app to use your location to determine weather in your area. The weather app might ping for your location once, but since it has the ability, the tracker within the app may ping for your GPS coordinates multiple times over a short period to record this information into a much larger database.