If you currently have a subscription to Guardian Firewall, there are two different options to upgrade your subscription.
1) App Store - You can simply follow the prompts within Guardian Firewall to upgrade to Guardian Pro through the App Store. This will ensure you are able to begin using your Pro subscription immediately upon purchase. If you had remaining unused time left on an annual or quarterly subscription, Apple automatically processes a refund during the purchase process resulting in a pro-rated purchase of Guardian Pro.
2) Guardian Website - If you would like to transition your subscription from being managed by Apple in the App Store, to being managed by us at Guardian, you can also purchase a subscription to Guardian Pro on our website here. If you had remaining unused time left on an annual or quarterly subscription, we will process a refund for you, but this requires a few manual steps to complete.
First, open Guardian Firewall on your device and navigate to settings. Tap on "Contact Technical Support" and please include the following information:
- Tap to include "App Store Receipt". We use this receipt to determine the purchase/renewal date in order to calculate the partial refund.
- Note that you have purchased Pro from our Website and would like a refund of the remaining unused time on your subscription through Apple.
- Your email used to sign in to Guardian Pro after purchase.
Once we have received this information, we will assess and process a refund back to the payment method used to purchase the Guardian Pro subscription. You will receive an email with confirmation of this part.
Lastly, if you have not already, please be sure to cancel your subscription through the App Store directly from your device by doing the following:
- Go to Settings > [your name] > iTunes & App Store
- Tap your Apple ID, then tap View Apple ID. You might be asked to sign in with your Apple ID
- Swipe up to Subscriptions and tap it. Then select Guardian Firewall and tap "cancel subscription"
Now you are ready to sign-in to the user dashboard on our website to authenticate your Guardian Pro subscription within the app.