We understand some users are noticing an issue where the VPN is trying to connect but as a result appears to force the device off Wi-Fi or shows no internet even though device settings shows connected to Wi-Fi or the device is seemingly stuck in "protecting..." trying to connect. We've had some reports of other VPNs running into this issue in iOS as well.
You may find that toggling airplane mode off and on might fix the issue or that the issue only happens some of the time. When you are experiencing this issue, it might connect better if you switch to a cellular connection.
We are working on a better solution, but unfortunately the crux of the problem is based on how Apple designed VPN handling in iOS itself. Relying on the VPN Frameworks in iOS oftentimes means this functionality is restrictive by design. To fix it, we will need to re-write parts of that ourselves in order for it to function more smoothly in these situations.
There is indeed a path forward, but the it is unclear at this time when we will be able to complete the solution for this, as it is surprisingly complex. Please rest assured that once we have this working with our own implementation and a complete resolution is established, we will make an official announcement.